How do I make a complaint to Southern Rail?

How do I make a complaint to Southern Rail?

Southern Rail complaints contacts

1. Visit Customer Services.
2. Call Customer Services on 03451 27 29 20.
3. Email Customer Services on [email protected]
4. Email Charles Horton (CEO) on [email protected]
5. Call Customer Services on 0345 026 4700.

How long do Southern Rail refunds take?

You should get your money back within 10 working days. All refunds have to be given back to you in the same way that you paid. If you bought your ticket using a debit or credit card, a member of the refunds team will phone you to process the refund.

What is delay repay?

If you are delayed by 15 minutes or more, you can get compensation. If you hold a valid ticket for your journey and you have been delayed by 15 minutes or longer when travelling with us you can claim delay repay compensation, no matter what the reason for the delay.

Who do I claim delay repay from?

If the train journey you are making, or have booked to make, is delayed or cancelled you may be entitled to a full refund from the retailer of your ticket, or compensation from the train company that caused the delay.

How much do you get for delay repay?

If you’re delayed by: 15-29 minutes you’re entitled to 25% of the cost of a single journey. 30-59 minutes you’re entitled to 50% of the cost of a single journey. 60-119 minutes you’re entitled to 100% of the cost of a single journey.

What is the current cancellation charges for train tickets?

If a confirmed ticket is cancelled more than 48 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted at Rs 240 for AC First Class/Executive Class, Rs 200 for AC 2 Tier/First Class, Rs 180 for AC 3 Tier/AC Chair car/ AC 3 Economy, Rs 120 for Sleeper Class and Rs 60 for Second …

How do you get refund if the train is Cancelled?

For trains cancelled by Indian Railways, full refund will be provided automatically by IRCTC. Users need not cancel their e-tickets. Full fare will be credited back into users accounts from which payment was made.

How do I get a refund if my ticket is not booked?

Write your refund request to [email protected] Further you can directly post letter to Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055. Remember to mention your transaction ID also, if you have it.

How do I complain about a Southern Railway train?

Southern Railway customer support has been notified about the posted complaint. The train should always be on time if its not then you must complaint it. They will get feedback from the passenger then only system will change. To know the procedure you can google it or you can visit:-

How do I contact Southern Railway customer care?

Contact customer care: +91 94 4478 8124. Submit your complaint or review on Southern Railway customer care. We use cookies to improve your experience on our site and to show you personalised advertising.

Is there a money back guarantee on Southern Railway tickets?

1. This offer is valid for tickets booked on southernrailway.com for any journey and for travel on any train operator, for the following ticket types: The money back guarantee does not apply to any tickets purchased as eTickets or on The Key Smartcard. 2. Other ticket types are not included in this offer.

How do I get a refund for my train ticket?

If you bought your ticket from one of our stations, simply return it to the ticket office to ask for a refund. If you bought a ticket online and have your ticket with you, simply apply for a refund at one of our ticket offices. If you bought your ticket online but have never collected it you can apply for a money back guarantee refund.